If you are trying to log-in, the main login page is here and you need to enter your Username and Password. Alternatively, you can reach this by clicking on the Login link in the black Header (top right). Please note: the site will usually remember you if you are using the same computer but you will need to login again if you are using a different computer.
If you are having trouble logging in it may be due to one of the following problems.
If you are not yet registered, you can register here. If you are registered but aren't able to log-in, please check the following issues...
The correct email will be the one you used when you first signed up. This should be contained in an email we sent to you at the time. It must exactly match the email used, so for example firstname.lastname@example.org would not be considered the same as email@example.com.
If you need to reset your password, please follow the instructions here.
This may well solve the issue. You can see our browser compatibility here but, as we are developing the site actively, issues can crop up and generally, Google Chrome works the best. It's worth trying Google Chrome if you have it available. If that works, let us know about the browser that didn't work and we will debug it.
For other browsers, please refer to your browser settings. In IE10, your security settings will need to be set to Medium rather than Medium High (instructions for that here). If you are using an Ipad/Iphone, there are some instructions on how to turn on cookies here.
To prevent spam, every new registration will receive a confirmation / activation link from us by email (although Premium subscribers will be activated automatically). Please confirm your email address is valid by clicking the link enclosed in that email. If you do not receive the email, please check your junk mail folder. If you still can't find it, then please contact us via the Green Support Messenger, and we can arrange for manual activation.
Raise a ticket via the Green Support Messenger on the site and we will sort it out.
To enable cookies for Safari on your Apple mobile device (e..g an Ipad or Iphone), try following the instructions and then try to login again.
If this still doesn't work, please let us know via the Green Support Messenger or the Contact Support link.